Making your customers' travel experience as smooth as possible says much about your brand. Airport transfers work well for all businesses, even those outside the hospitality and tours industry. You could look at it as pre-emptive customer service. There is a false belief that airport transfers are expensive. But the costs you incur on impressing potential customers will be recovered in acquiring a loyal customer. Here is why an airport shuttle is a great idea for your business.
1. It is Much More Comfortable than Public Transport
Using public transport is the last thing a customer who has been stayed several hours in-flight would prefer. Haggling with a taxi driver in a foreign language or trying to work out an unfamiliar city's public route can be a stressful and frightful experience. Airport transportation shields your customers from this rude welcome. They will arrive in a positive and more receptive mood.
2. It is Safer than Public Transport or Self-drive
Using public transport in an unfamiliar city can expose your customers to different risks. Driving themselves is not very advisable either. They could stray into unfriendly neighborhoods, or get into trouble with the law for ignorance of bylaws. An airport shuttle offers a sense of security. Your customers will see that you care for their welfare and feel indebted to return the favor. It will be easier to trace lost personal effects at an airport shuttle service than public transport.
3. It is Convenient
Arranging for customer pickup from the airport with different transport providers can be hectic and inconvenient. You will have to track hours and expenses with different sources. You are never sure which customer was with which carrier, and so on. Using an airport shuttle is convenient for your customers because they can expect the same service every time. It is also convenient for your business planning and operations because you can track details easier.
4. It is Reliable
Reliability shows professionalism. When your customers find airport transportation ready and waiting for them, they see reliability. If they are repeat customers, they will come to count on this service as part of the justification they should stick with your business as opposed to your competitors in the same area.
Airport transportation is great for building the image of a professional and reliable brand. It is convenient for you and safe for your customer. Make a strong first impression and build a global brand with a reliable airport shuttle service.